Return Policy
Last updated: July 14, 2026
Overview
All Pennant Cards orders are custom-made to your specifications. Due to the personalized nature of our products, we have a limited return policy as outlined below.
Reprints for Defective Products
Note that standard commercial printers have a trim shift tolerance of 1/16" or 1.5mm-2mm, so some amount of shifting to the trim line alignment is to be expected.
If your cards arrive with manufacturing defects, we will, at our discretion, provide a reprint. Defects may include:
- Significant printing errors or quality issues
- Damaged cards due to shipping or packaging
- Missing cards from your order
To request a reprint for a defective product, please contact us at support@pennant.cards within 7 days of receiving your order. We may require photographic evidence of the defect.
Timing Expectations
We do our best to review, process and submit your order to our printer within 24 hours. Our printer does their best to meet our requested turnaround time, whether it's a standard or rush turnaround, however our printer's turnaround time is an estimate, not a guarantee. We will not be held responsible in the event that our printer is not able to meet their estimated turnaround time. Likewise, with shipping, once the order has shipped, we will not be held responsible in the event that the shipment is delayed in transit.
The time of day you place your order impacts turnaround time. An order submitted after Noon (12:00) Eastern Time will not start the clock until the following business day. An order submitted towards the end of the day on a Friday will not be looked at by the printer until the following Monday.
Customer Responsibility
We are not responsible for errors in the content provided by you or submitted through player forms. This includes but is not limited to:
- Spelling errors in player names or other text
- Incorrect player information or statistics
- Photo quality issues from uploaded images
- Design choices or customization selections
We strongly encourage you to carefully review all card designs before placing your order. Once an order is placed and production has begun, we cannot make changes or issue refunds for customer errors.
No Exchanges
Due to the custom nature of our products, we do not offer exchanges. If you wish to make changes to your order, you will need to place a new order with the corrected information.
Order Cancellations
If you need to cancel your order, you may do so within 2 hours of placing it, provided that production has not yet begun. After this window, orders cannot be canceled as they enter our production workflow.
To request a cancellation, contact us immediately at support@pennant.cards.
Refund Processing
Any approved refunds will be processed within 5-10 business days, and returned to the original payment method used for the purchase. You will be notified that the refund is going to take place. You will not receive an email confirmation once the refund has been processed.
Questions
If you have any questions about our return policy or need assistance with an order, please contact us at: